Apartment FAQs | The Landings in Knoxville, TN

How close are you to campus?

The Landings is 1.6 miles away from the University of Tennessee.

How do I get to class?

You can get to class by walking the Neyland Greenway, taking the Knoxville Area Transit (KAT) bus, or using your vehicle.

What major employers are nearby?

The Landings is conveniently located near major employers, including:

Is parking available?

We offer unassigned parking in both our upper and lower lots. Annual parking passes are $200 and may be purchased on move-in day. Passes are limited based on the number of bedrooms per household. Please contact our leasing office for availability and additional details.

Is The Landings pet-friendly?

The Landings is a pet-friendly community! We allow up to two pets per home. We are one of the few properties in Knoxville that does not have breed or weight restrictions!

Pet rent and a nonrefundable deposit apply. Please contact our office for more details.

Are the apartments furnished?

Our apartments are unfurnished.

What is the internet service provider?

Residents may choose any service provider they prefer. Accounts are set up directly with the provider, and all billing is handled between the resident and the provider.

Are there community events or social activities?

We offer a variety of community events and social activities to help residents connect and build a sense of community. These events may include games, social mixers, grab-and-go snacks, pool parties, and many other exciting activities.

How long does the application process take?

The application process typically takes between 30 minutes to 24 hours, depending on how quickly we receive all required documents. Our team will keep you informed every step of the way!

Do I need to be a student to live here?

You do not have to be a student to live at The Landings.

Does The Landings offer flexible leases?

The Landings offers flexible lease contracts, ranging from 10 to 12 months. Contact the leasing team for more information.

What is a Hybrid Conventional Lease?

A conventional lease is a a single lease agreement collectively signed by all parties occupying (and co-signing) on an apartment home. All occupants are equally financially responsible for the upkeep of the apartment home and the full rental amount due each month. We do not offer individual leases to groups greater than one.

Hybrid Conventional means that even though we are conventional housing, we lease earlier in the year like a student housing property. We will send out lease renewals in the fall for the following year. Because we are so close to downtown and UTK, majority of our leases expire May- August. By sending out renewals this early, it gives us extra time to plan for new move in's and move out's.

What is an individual lease?

An individual lease, also known as a by-the-bedroom lease, means you are only responsible for your own rent. Unlike joint leases, you are not liable for any unpaid rent owed by your roommates.

What is a Guarantor?

The guarantor is a secondary signer and responsible party that signs onto the lease and agrees to "take on" or assume the obligations and payment of the lease. A guarantor is a common additional piece needed to secure an apartment home.

When is rent due? How do I pay rent?

Rent is due on the 1st of each month. The 5th of the month is the last day you can make your rent payment before a late fee of 10% of your total rental amount is added to your account. You can pay rent through your Resident Portal with a debit/credit card or feel free to stop by the office with a money order, or cashier's check.

What's included in the monthly rent?

Your monthly rent includes water, trash, renters insurance, and personal contents coverage. CBOOST, our optional credit-building program, is also available and may be added to your rent if you choose to enroll.

All apartments are equipped with:

Full-size washer and dryer
Stainless steel appliances
Ceiling fan
Custom cabinetry

What monthly costs are not included in my rent?

Electricity and WiFi or cable services are not included.

Are there any other charges or fees?

Application fee: $50 per applicant
Guarantor application fee: $50
Community fee: $285
Security deposit: $350

What can be submitted as a form of income?

We accept pay stubs, offer letters, bank statements, proof of social security, retirement income, the previous year's tax return; if self-employed, or proof of financial aid as acceptable forms of income. Talk to our leasing team if you’re unsure about your specific situation.

Can I request specific roommates or apartments?

You can provide your preferred roommates to the office staff and they will do their best to meet your requests. Please note that specific requests are subject to availability and compatibility.

What if my student needs a roommate?

The Landings offers a roommate matching service to help you feel right at home. Residents can share their roommate preferences with our office staff, allowing us to find the best fit for you.

Do I need Renter’s insurance?

Our company requires that all residents have $100k liability coverage. For your convenience, we offer a plan to fulfill this requirement. The cost for this plan is $17 per person over 18 per month (through 2026). You may waive this coverage if you already have liability insurance through another provider however, you must submit a copy of your policy for review so we can ensure it meets our property requirements. Opting out of plan coverage and submission of an alternative policy must be done within our portal https://portal.confirminsurance.com/s/.

We also offer Personal Contents Coverage (PCON) for $5.50 per person per month (through 2026). Though this is not mandatory, if you would like to waive this coverage you must opt out of the plan within our portal https://hra.confirminsurance.com/ppp-opt-out.

What is Boom?

Build your credit by paying your rent on time! Boom is a service that enables you to build your credit by simply paying your rent on time. This means no loans, no credit cards, and no high-interest rates. Pay your rent on time each month and Boom will take care of the rest. Please let the office know if you have any questions!

What is an RV Index?

The RV Index is a risk score based on several factors. It is an innovative move in qualifying criteria used to screen and qualify applicants and guarantors. By using this inclusive index opposed to our prior practice, we take a step toward future industry standards of fair practice. Depending on your property, an RV index of 40 or 50 will need to be achieved. Instead of just credit score and income, the index looks at several factors such as:

1. Payment history on all trade lines

2. Ratio of rent to income

3. Ratio of debt to income

4. Collections

5. Ratio of positive to negative credit lines

Is guest parking available?

Guest parking is located throughout the parking lot in the spots marked VISITOR.

I recently moved in, is it too early to renew?

It's never too early to renew! Contact the office for details.

How do I submit a service request?

You can submit a service request online through the Resident Portal.

Where do I pickup my mail and packages?

The Landings mailboxes are located at the community entrance, labeled with your building and apartment number. Packages are delivered to your mailbox, front door, or to the community leasing office. If your package is delivered to the office, a text will send to notify you that your package is available for pickup!

Do you have emergency maintenance?

We offer 24-hour emergency maintenance services. Please call our office directly to place an emergency request.

The apartment I was looking at is no longer available. Are there other Horizon communities in Knoxville?

Our communities are in high demand and tend to fill quickly. If you don't find the perfect fit today, we invite you to explore our other Horizon communities in Knoxville. Each offers the same outstanding service and commitment to your living experience.

Click on a community name below to learn more and find your next home:

303 Flats

Frequently Asked Questions